About Pangolin
Pangolin is a systems-first B2B agency that helps tech, SaaS, and analytics brands communicate brilliantly, move fast, and win over industries once considered “boring.” We’re renowned for our process obsession, high-volume output, and ability to combine strategic structure with creative freedom. Our teams deliver a premium experience—powered by technology, a growth mindset, and relentless pursuit of improvement.
Be The Connector. Be The Difference.
You’re more than a coordinator: you’re the relationship anchor—powering trust, clarity, and proactive impact at every touchpoint between our team and clients. You’ll set standards, spot opportunities, and hold context for every partnership moment—from onboarding to growth.
Your Mission
- Orchestrate client relationships and onboard new accounts with precision and warmth.
- Deliver proactive service, anticipate needs, close feedback loops, and ensure continuous improvement.
- Enable creative excellence by translating client goals into actionable briefs and shield team focus.
- Champion commercial growth identify and act on upsell/cross-sell opportunities in partnership with senior leadership.
- Take ownership of client success metrics CSAT, NPS, retention, and project impact.
- Act as a sector and strategic ally share insights, trends, and drive business wins.
- Own onboarding and change management—drive transitions and frequent engagement.
- Communicate omni-channel with clarity, empathy, and confidence.
- Build culture as a partner to both clients and colleagues.
Qualifications
- Experience: 2+ years in client service, account management, or agency-side communication, preferably B2B, SaaS, or tech.
- Education: Bachelor’s degree in Business, Marketing, Communications, or comparable discipline; certifications in CRM, project management, or client service (preferred).
- Tools: Mastery of Google Workspace, with experience using any project management tools and CRM platforms.
- Skills: Outstanding communication (verbal and written), consultative listening, proactive follow-through, comfort with analytics and reporting.
- Commercial Mindset: Demonstrated ability to identify growth opportunities and contribute to account development.
- Personality: Empathetic, energetic, organized, pressure-tested—comfortable handling tough conversations and fast-moving priorities.
- Able to handle high client volumes and rapid deadlines with patience and composure, without losing your cool.
Do Not Apply If…
- You see client service as purely transactional, not strategic.
- You struggle to manage multiple projects, feedback channels, and priorities simultaneously.
- You dislike change, experimentation, or complex systems.
- You prefer following instructions over driving proactive communication and solutions.
- You avoid documentation or dislike using technology in daily workflow.
- Assertive, empathetic client communication isn’t your strength.
Why Pangolin?
- You are the voice and vision of client impact.
- Career growth: Develop strategy, commercial acumen, and leadership.
- Culture: Always improving, always empowering.
Ready to build relationships that move business?
Send your resume, a story of how you turned a client challenge into a win, and your favorite relationship-building hack to priyanka@pangolinmarketing.com
