GM Modular

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Services

Brand Strategy
Growth Marketing

Industry

Electricals & Home Automation

Tags

Trade Loyalty

Movement Building

Persona-Led Design

The Challenge

In the Indian electrical trade, every brand offers cashback and discounts. Loyalty is shallow and transactional - nobody builds career capital or pride.

  • GM Modular’s previous program (like most of the category) led with cashback, but lost mind & marketshare when the next “1 rupee more” offer came along.
  • Each stakeholder - retailers, wholesalers, counter boys, electricians - had distinct, unmet needs:
    • Retailers: Wanted footfall & margin, not just offers.
    • Distributors: Cared about volume & direct partnership.
    • Electricians: Craved respect, stable income, and real recognition.
    • Counter boys: Looked for instant incentives, daily wins.
  • Field teams highlighted another issue: Signups didn’t convert to activity, and fragmented adoption meant little learning or scale

Our Approach

We reimagined Bandhan not as a loyalty program but as a movement. We created a phased launch campaign built around a single, culturally loaded phrase: “Aur Milega”. We recast it from a question into a promise that you’ll always get more with Bandhan. The phrase taps instant familiarity, flips loss-aversion into gain, and lets trade pros signal status each time they say it. By turning everyday bargaining language into a standing claim, we shift loyalty from discounts to daily proof of respect, progress, and community.

Execution Highlights

Phase 1 Launch Burst

Mindset we targeted: “Show me it’s worth my time.”

  • Short ad films that dramatise exactly how much income non-members leave on the table.
  • “Money-lost” QR standees and counter posters in every high-traffic retail hub.
  • WhatsApp nudges that turn curiosity into one-tap app downloads.

Phase 2 Growth Bridge

Mindset we targeted: “Prove you care about my future.”

  • A hero film and two-minute onboarding clips that spotlight skill gains
  • Quick-win learning modules and referral boosts to keep the momentum up.
  • Mini user-stories across social and shop-floor TV loops to anchor the idea of progress.

Phase 3 Identity Lock-In

Mindset we targeted: “Make me proud to show this off.”

  • Bronze-to-Platinum Bandhan Pro badges, storefront decals, and digital leaderboards.
  • Certification tracks and quarterly Champions to turn expertise into public status.
  • Scholarships and insurance tie-ups that extend benefits beyond the toolkit, deepening emotional equity.

Impact

The Aur Milega campaign became instantly iconic inside GM Modular. Senior leadership compared it to “Fogg’s Aur Kya Chal Raha Hai” for its cultural resonance and punchy simplicity.

Though the campaign is yet to launch publicly, it has already:

  • Shaped the national rollout narrative for GM Bandhan
  • Become the creative north star for all retail, video, and sales assets
  • Shifted the brand’s internal mindset from "loyalty = offers" to "loyalty = identity"

FAQs
What was the main challenge GM Modular faced with trade loyalty in India?
How did Pangolin help GM Modular drive loyalty adoption and program activation?
What is the “Aur Milega” loyalty campaign?
What results did the Bandhan activation deliver?
Was the Bandhan program only for electricians?
How were campaign assets customized for different stakeholders?
How did retailers and wholesalers benefit from this loyalty program campaign?
What GTM (Go-To-Market) strategy did Pangolin use for the GM Modular app launch?
Did Pangolin build or develop the loyalty app itself?
How was success measured for this loyalty activation?

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