HumCommerce

Repositioning Cutting through the noise in a crowded Magento ecosystem with brand clarity and B2B precision for the North American Market
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Services

Brand Strategy
Digital Experience Design

Industry

B2B eCommerce

Tags

GTM

Persona Mapping

Web Design

The Challenge

Humcommerce, a Magento-specialist agency, faced the classic problem of expertise trapped in a sea of sameness. Despite their strong delivery track record, their brand struggled to break through the clutter of lookalike offshore development shops.

Three core hurdles stood out:

  • Their positioning lacked differentiation in a commoditized eCommerce landscape.
  • They needed to speak the language of trust for discerning North American buyers.
  • Their website and identity failed to convey the full scale and strategic depth of their offering.

Pangolin was brought in to help them make a confident pivot from a backend tech vendor to a full-stack strategic partner for complex B2B digital commerce.

Our Approach

We rewired their narrative and go-to-market readiness from the ground up.

Strategic Brand Realignment

  • Conducted competitive and persona research to decode North American B2B buyer psychology
  • Reframed Humcommerce’s value proposition around problem-solving, not just development
  • Created detailed customer personas and journey flows to align messaging and UX

Visual Identity System

  • Delivered a new logo and visual identity and defined design principles tailored to the expectations of mid-market and enterprise clients

Conversion-First Website Revamp

  • Restructured their website to surface strategic capabilities.
  • Brought clarity to complex B2B use cases like high-SKU catalogs and integration-heavy workflows
  • Implemented UX patterns that guide prospects with precision toward conversion

GTM Toolkit for Sales and Marketing

  • Built a ready-to-use collateral suite: sales decks, positioning guides, brand voice, and landing pages
  • Helped internal teams shift from ad hoc storytelling to consistent, scalable narratives
The Impact

Unified the Narrative

Achieved internal alignment on ideal customer profiles and GTM messaging, creating momentum across teams

Elevated Buyer Engagement

Improved website engagement with longer session durations and higher-quality inbound leads from target segments

Built for Scale

Established a strong foundation for scalable and efficient marketing without adding to internal team size

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