ForgeAhead

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Services

Brand Strategy
Digital Experience Design
Growth Marketing

Industry

B2B SaaS

Tags

Positioning

Messaging Strategy

GTM

Service Architecture

The Challenge

A software development company with over 25 years of operational maturity, had built a strong foundation in custom development. However, it faced structural and perception-related barriers that limited its growth in global markets.

Key challenges included:.

  • Fragmented service lines that confused prospects and diluted their proposition
  • An India-centric identity that did not capture North American buyers
  • Under-leveraged experience across SaaS, serverless, and cloud-native technologies
Our Approach

We reorganized the offerings under a focused delivery model: Build as a Service (BaaS). 

We shifted the narrative from “technology provider” to co-creator of digital products. Rather than making broad capability claims, we narrowed focus to a few, high-confidence technologies (AWS, serverless, modern JS frameworks, UI/UX), supported by a hybrid nearshore–offshore delivery model.

Execution

Phase 1: Repositioning and Messaging

  • Conducted positioning workshops with leadership and delivery teams
  • Developed “Your vision. Our execution.” messaging framework
  • Defined detailed ICP profiles (SaaS founders, product leaders) to guide messaging and content tone

Phase 2: Website Redesign 

  • Built a new site architecture structured around the BaaS model
  • Rewrote copy to align with buyer expectations and the differentiated value
  • Designed UX flows based on buyer journey logic

Phase 3: Campaign activation and targeted outreach

  • Launched focused content campaigns targeting North American SaaS product teams
  • Published blogs showcasing AWS-native and serverless builds
  • landing pages to drive conversion for both strategic (cloud-native) and transactional (QA/testing) services
Impact

3x increase in inbound demo requests from North American SaaS teams

Website bounce rate dropped by 47% post-relaunch

Avg. session duration doubled across key GTM service pages

40% increase in qualified leads from mid-market product teams

BaaS became the anchor for sales, content, and outreach

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